Frequently Asked Questions

Pricing depends on which integrations you need, how many users you have, and how many warehouses you run, so Rocket Inventory is quoted per customer rather than listed. Tell us your setup on a discovery call and we will price it.

Typically 3 to 6 weeks. Where you land in that range depends on how much customization you need, how much training your team wants, and how quickly you want to go live. A straightforward project can be done at the shorter end.

A free trial is available for Visual Audit. Rocket Inventory is sold with a guided evaluation rather than a self-serve trial.

Rocket connects to EasyPost for carrier and label services, Square POS so sales draw down inventory as they happen, and your own on-premise or legacy database through the Rocket Local connector, so an existing ERP can stay where it is.

Yes. Rocket Local is a Docker container you run inside your own network that bridges a firewalled database to the cloud. It speaks MySQL or Microsoft SQL Server and calls your stored procedures, so it adapts to the schema you already have rather than requiring a new one. Items and orders flow in, inventory adjustments flow back out, and failed syncs can be retried from the Resolution Queue. It is running in production today.

If a native integration does not exist yet, send us a feature request and we will come back with a time estimate for building it.

Any phone or tablet with a camera. The mobile app scans barcodes through the camera, so no dedicated scanning hardware is required. If you already use Zebra handhelds those work too, because every screen also accepts input from an external hardware scanner. A single GS1 or UDI scan fills in product, lot and expiry together. The app installs to a home screen and runs in the browser rather than coming from an app store.

Onboarding is built around train-the-trainer: we bring your own trainer up to speed on the system and what needs setting up for your operation. After go-live, support tickets are raised through our support portal, with portal access provided during support handoff once implementation is complete. You can also reach the team at [email protected].

Operators can flag a problem from inside the mission they are running, using a Report Issue button built into the workflow. Client-side and server-side traces are linked, so support can reproduce exactly what happened instead of relying on the operator to recall the steps.